Terms of Service
Last updated: 14 November 2026
The short version
- Polabot runs bear bots on your own computers, using AI subscriptions you already have. Those subscriptions are between you and their providers.
- Your bots act for you. You decide what they may do, and you are responsible for it.
- Paid plans renew until you cancel. You can cancel at any time.
1. These terms
These terms are an agreement between you and Polabot (“Polabot”, “we”, “us”). They cover the Polabot apps for macOS, Windows and iPhone, the website at polabot.app and the Polabot cloud service (together, the “service”). By creating an account or using the service you accept them. If you do not agree, please do not use the service.
2. Your account
You sign in with a Google account. You must be at least 13 years old, and old enough to enter into this agreement where you live. Keep your account and your devices secure: what happens under your account is your responsibility. Tell us at hello@polabot.app if you think someone else has access to it.
3. Your AI subscriptions and other services
Polabot does not provide AI models. Your bots work by running each AI provider’s official command-line tool on your own machine, under your own sign-in to a subscription you hold with that provider. Polabot does not see, share, pool or resell that access.
- Your use of an AI subscription is governed by your agreement with its provider. You are responsible for following that provider’s terms and usage limits, including any limits on automated use.
- Providers can change their products, limits and terms at any time. We cannot promise that any particular provider or plan will keep working with Polabot.
- The same applies to every other service you connect, such as mail, code hosting, social platforms and advertising accounts: their terms and policies apply to what your bots do there.
Polabot is an independent product. It is not affiliated with or endorsed by Anthropic, OpenAI, Google or xAI.
4. What your bots do
Bots act on your instructions and with the access you give them. Depending on what you turn on, a bot can read and write files, use your computer and a browser, send messages, reply to comments, call other services and manage advertising campaigns. You are responsible for supervising your bots, for what they produce and for what they do.
AI systems make mistakes. Check a bot’s work before you rely on it, especially where money, legal matters, health or other people are involved. Nothing a bot produces is professional advice.
5. Acceptable use
Do not use the service to:
- break the law, or infringe or violate anyone’s rights;
- send spam, harass people, or run automation that breaks the rules of the platform it runs on;
- distribute malware, or attack, probe or overload any system, including ours;
- get around plan limits, or resell or sublicense the service;
- share your AI subscriptions with other people through the service.
We may suspend an account that does these things.
6. Plans, trial and payment
- Plans. Polabot has a Free plan, paid Pro and Max plans, and optional add-ons such as a cloud PC. Each plan has limits, for example on computers, spaces and webhook deliveries in a month. Current prices and limits are shown on the pricing page.
- Trial. Every new account starts with a 14-day trial of Pro, with no card required. When the trial ends, the account moves to Free unless you choose a paid plan.
- Payment. Payments are processed by Stripe, through AkarionHub. Prices are in US dollars and may exclude taxes, which are added where they apply.
- Renewal. Paid plans and add-ons renew automatically, monthly or yearly, at the price then in effect, until you cancel. If we change a price, we will tell you before your next renewal.
- Cancelling. You can cancel at any time from Manage billing on your account page. Your plan stays active until the end of the period you have paid for and then moves to Free.
- Refunds. Because every account can try Pro free for 14 days, we do not refund a billing period that has already started, except where the law requires it or where you were charged in error. If that happened, write to hello@polabot.app.
- Failed payments. If a payment fails, we may move the account to Free, and pause or delete add-ons, after giving you notice.
7. Webhooks, relay and cloud PCs
Webhook deliveries are counted against your plan. When your computer is offline, deliveries are queued for up to 72 hours, with a limit of 200 per device. Deliveries beyond those limits are not kept. The relay that lets you reach your computer from elsewhere depends on your computer being on and connected.
A cloud PC is a computer rented for you from a third-party hosting provider. You are responsible for what runs on it. Keep your own copy of anything important: a cloud PC can be paused or deleted when its add-on ends.
8. Your content
Your bots, their settings and memory, and everything you create with them belong to you. You give us permission to store and transmit that content only as needed to run the service for you, for example to sync it between your devices. How we handle personal data is described in the Privacy Policy.
9. Our software
We grant you a personal, non-transferable licence to use the Polabot apps with your account. Parts of the software are open source and are offered under their own licences, which take precedence for those parts. The Polabot name, the bear and the artwork are ours. If you send us feedback, we may use it without owing you anything.
10. Beta features
Some features, and the iPhone app while it is on TestFlight, are offered as previews. They may change, break or be withdrawn.
11. Changes and availability
We work to keep the service running, but we do not promise it will be uninterrupted or free of errors. We may add, change or remove features. If we remove something you are paying for, we will tell you in advance.
12. Ending things
You may stop using the service at any time and ask us to delete your account. We may suspend or close an account that breaks these terms or puts the service or other people at risk. If we close an account for a reason other than a breach, we will refund the unused part of any period you have paid for.
13. Disclaimers
To the extent the law allows, the service is provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of fitness for a particular purpose and non-infringement. We do not control, and are not responsible for, AI providers or other third-party services.
14. Limit of liability
To the extent the law allows, Polabot is not liable for indirect, incidental, special or consequential losses, for lost profits or data, or for what your bots do on your instructions or with the access you gave them. Our total liability for any claim about the service is limited to the amount you paid us in the 12 months before the claim arose. Nothing in these terms limits liability that cannot be limited by law, or removes rights you have as a consumer.
15. Governing law
These terms are governed by the laws of the place where Polabot is established, without regard to its conflict-of-law rules. If you are a consumer, you also keep the protection of the mandatory laws of the place where you live.
16. Changes to these terms
We may update these terms. If a change is significant, we will tell you in the app or by email before it takes effect. If you keep using the service after that, you accept the new terms.
17. Contact
Polabot · hello@polabot.app